At JMS Building Supply, LLC, we want your experience to be worry-free. Our return and refund process is simple and straightforward.
Return Eligibility
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30-day return window from order receipt.
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Items must be unused, in original condition, and with packaging/tags intact.
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Proof of purchase (receipt or order confirmation) is required.
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Some items may not qualify for return.
How to Start a Return
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Contact us: service@hfoatrvp.com
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If approved, weβll send you a return shipping label and instructions.
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Returns without prior approval wonβt be processed.
Damaged or Incorrect Items
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Inspect your order on arrival.
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If the item is defective, damaged, or incorrect, contact us for a resolution, replacement, or refund.
Non-Returnable Items
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Perishable goods (e.g., food, beverages)
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Customized/personalized items
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Gift cards
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Sale items or promotions
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If unsure, contact us first.
Exchanges
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Return the original item per the process above.
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Place a new order for the replacement item.
This ensures faster processing of your exchange.
International Orders
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EU customers: Return or cancel within 14 days of receiving your order.
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Conditions: Unused, original condition, and proof of purchase required.
Refunds
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Refunds are processed to the original payment method.
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Processing time may take up to 10 business days, depending on your bank.
Return Address
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A return label is required.
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Address:
JMS Building Supply, LLC
1500 W Blancke St, Linden, NJ 07036
United States
We aim to make returns, exchanges, and refunds as smooth as possible, ensuring your satisfaction with every purchase.