At JMS Building Supply, LLC, we want your experience to be worry-free. Our return and refund process is simple and straightforward.
Return Eligibility
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30-day return window from order receipt.
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Items must be unused, in original condition, and with packaging/tags intact.
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Proof of purchase (receipt or order confirmation) is required.
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Some items may not qualify for return.
How to Start a Return
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Contact us: service@hfoatrvp.com
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If approved, weβll send you a return shipping label and instructions.
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Returns without prior approval wonβt be processed.
Damaged or Incorrect Items
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Inspect your order on arrival.
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If the item is defective, damaged, or incorrect, contact us for a resolution, replacement, or refund.
Non-Returnable Items
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Perishable goods (e.g., food, beverages)
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Customized/personalized items
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Gift cards
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Sale items or promotions
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If unsure, contact us first.
Exchanges
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Return the original item per the process above.
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Place a new order for the replacement item.
This ensures faster processing of your exchange.
International Orders
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EU customers: Return or cancel within 14 days of receiving your order.
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Conditions: Unused, original condition, and proof of purchase required.
Refunds
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Refunds are processed to the original payment method.
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Processing time may take up to 10 business days, depending on your bank.
We aim to make returns, exchanges, and refunds as smooth as possible, ensuring your satisfaction with every purchase.